2020 Agenda

March 25, 2021

This masterclass has been approved for 6 CPD hours by HRPA

8:00 am

Registration and breakfast

8:55 am

Conference welcome remarks 

Moe Poirier

Founding Partner, Shift Facilitation

9:00 am

Opening Keynote: Creating a Proactive Learning Culture in Your Organization

Organizations with strong learning cultures are more productive, innovative and profitable and with learning and career development opportunities being increasingly valued by employees, it’s also an essential component for fostering employee engagement and attracting and retaining top talent. However, in today’s busy work environments, many individuals focus on other aspects of their roles, leaving learning and development to languish at the bottom of their priority list. In this session, we will discuss key strategies for cultivating a strong learning culture within your organization.

  • Engaging the executive team to set the tone for a learning culture
  • Understanding and responding to the changing nature of work
  • Embracing and implementing the use of technology
  • Reward and recognition strategies linked to learning
  • Developing knowledge and information sharing as part of workplace culture

Magdy Karam

Chief Learning Officer, Microsoft Canada

9:40 am

Learning & Development: A Neuroscience Approach to Human Capital

From onboarding to long-term growth, the way individuals think and feel within their position predicts how they behave within the workplace. As we innovate learning and development best practices, brain differences between genders reveals an exciting approach to advancing human capital across all fields.

Andrea Carter

CEO & Founder, Wealthy Woman Warrior for Corporate Women

10:00 am

Registration and virtual orientation

10:05 am

Welcome remarks

10:10 am

Chairperson remarks

Laura-Elizabeth Ware

Group Vice President, East/Canada HCM Applications, Oracle

10:15 am

Opening keynote: Reshaping learning strategies in a new era

As we continue to adapt new ways of working, organizations are focusing on delivering effective and engaging learning experience in the ‘new normal.’ How can we plan and deliver successful learning experiences for a hybrid workforce? In this thought-provoking opening keynote, Dr. Billan outlines her L&D thoughts (not trends) for 2021, and they are simple:

  • Learning is happening whether we are planning for it or not. Seize the opportunity on how to approach and shape it.
  • Identifying and implementing virtual learning opportunities.
  • Leveraging technology to build real-time content, design, and delivery in the new digital workforce.
  • Content is content. Focus on the experience.

Dr. Rumeet Billan

Chief Learning Architect, Viewpoint Leadership

10:20 am

Networking coffee break

10:45 am

Learning….for what’s next

Since the beginning of the pandemic when asked what matters in an organization, people have said: Purpose, Values, Learning, Career, and Safety. When executives have been asked what they are most worried about, they cite the need for people with the right skills and capabilities for future jobs. Learning is central to upskilling and reskilling, as well as to growth in the job market. But what approach to learning will help you meet the future? Join this session on how to increase the business impact of learning and understand the most effective ways to sustain a commitment to learning that delivers individual and organization success.

Pamela Stroko

VP, HCM Transformation & Thought Leadership, Oracle

11:00 am

Leading in a Disruptive Era: Preparing Leaders for Tomorrow

From workplace culture and productivity, to profitability and your company’s bottom line, leadership practices matter. In today’s fast changing business world, developing the right leadership skills to meet the challenges of the 21st century is critical to your organization’s success. During this engaging session, we will discuss:

  • Evaluating the bottom-line impact of strategic and operational leadership skills
  • What will future organizations need from their executive teams?
  • Creating and maintaining an effective leadership development curriculum in a fast-paced work environment
  • Bringing creativity and innovation to life
  • Developing the next generation of leader

Annabella Tamburro

Assistant Vice President, Executive and Leadership Development, TD

11:20 am

Panel: Enhancing leadership development in a remote work environment

Whether by policy or preference, work-from-home and hybrid roles have become the new norm. It is critical for all organizations to effectively develop their leaders to lead their teams in this new working environment.

  • Coaching leaders to lead high-performing remote teams
  • Improving communication through listening, visibility and authenticity
  • Leveraging collaboration tools for leaders and their teams


Emily Douglas

Managing Editor HRD, Key Media


Siobhan Calderbank

Director Talent Management, LCBO

Lorenzo Lisi

Partner and Practice Group Leader, Workplace Law Group, Aird & Berlis

Timothy Tiryaki

Founder and CEO, Maslow Centre for Executive Leadership

11:30 am

Creating Strong Middle Managers and Supervisors

Execution of L&D programs and strategies often takes place at the mid-level and supervisory level. While L&D teams develop these programs, it is the line managers, supervisors, and middle managers who can really make things happen. How can we make sure that middle managers are aligned, coached and trained to succeed?  

  • Which L&D programs can best cultivate human and soft skills in managers and supervisors? 
  • How to coach leaders and managers to build their emotional intelligence and empathy 
  • Proven learning and development strategies that help leaders and managers to become thoughtful, authentic and inclusive


Mark Thompson

President & Chief Engagement Officer, McKinley Solutions


David Burleigh

Leadership Effectiveness Coach,

Ian Daley

Host of the New Leader Podcast; Former Director, L&D, Novo Nordisk 

12:00 pm

Networking lunch break

12:10 pm

Networking lunch

12:30 pm

Impostor phenomenon, perfectionism, and burnout

You’re about to give a presentation, start a meeting or a new job when your heart starts racing, you sweat, have a creeping sense of dread and you think, “this MUST be perfect, otherwise, they are going to figure out I’m a fraud.” Do you think your accomplishments and success are because of luck, chance, connection, or appearance? Do you feel that others are smart or work harder than you? Are you afraid of making a mistake? Impostor phenomenon is real, your ‘inner critic’ and its impact isn’t imagined – it’s very real. It’s effect can affect your reality, your performance, and how you process everything that comes at you in life.

  • Why we suffer from impostor phenomenon (and why is no one is talking about)
  • Identifying where and how it shows up in your life
  • Actionable steps you can implement to gain confidence and stop the self-sabotage

Dr. Jessica E. Metcalfe

Founder, Speaker, Coach & Dentist, The Alchemist Dentist

12:55 pm

Curating content to increase learning and engagement

As employee engagement continues to be a key priority for organizations, content creation is a critical component of an effective learning program. How can we select and create content that is engaging and valuable to improve knowledge retention?

  • Strategies to curate and offer diverse content to promote a culture of self-learning
  • Creating learning recommendations across multiple platforms for non-linear career paths
  • Using employee feedback to improve content
  • Enabling employees to be recognized and rewarded for their contribution and learning achievements

Ryan Fanning

Director of Learning & Development Specialist, VICE Media Group

Laura Salvatore

Associate Vice President, Human Capital, Centurion Asset Management

1:10 pm

Curating Engaging Content: What’s Most Relevant Today?

As business needs change quickly and constantly, employees are required to quickly learn, implement and keep up with the change of pace. Yet, 75 percent of organizations are still reaching employees in an outdated and ineffective fashion. To stay ahead of this, future-focused organizations must implement content curation as a key L&D strategy. In this session, we will discuss:

  • Strategies to aggerate meaningful content to enhance your existing learning strategy
  • Customizing and contextualizing the learning experience by identifying the most relevant information for a select audience
  • Creating learning recommendation across multiple platforms for non-linear career paths
  • Enabling employees to be recognized and rewarded for their contribution and learning achievements


Moe Poirier

Founding Partner, Shift Facilitation


Kieran Murphy

National Director, Learning & Professional Development, RSM Canada

Ian Daley

Host of the New Leader Podcast; Former Director, L&D, Novo Nordisk 

Stephanie MacNeil

Change Leader, Walmart Canada

1:30 pm

Panel: Developing a skills-focused workforce to build resilience

As organizations navigate through disruption in their business operations, reskilling and upskilling the workforce is an essential part of their recovery. Hear how organizations are leveraging training to transform their workforce and pivot their business into new areas.

  • Identifying emerging ‘soft skills’ and technical skills: empathy, remote workforce leadership and more
  • Leadership development for a future workforce
  • Using automation and artificial intelligence to bridge the skills gap
  • Building a resilient workforce


Nupur Khandelwal

Manager, Learning & Talent Development, LCBO


Carolyn Byer

Human Resources Lead, Microsoft Canada

Angela Champ

Senior Vice President, HR | Author, Alpine Building Maintenance

Chris Taylor

CHRO, Best Buy Canada

1:50 pm

Leveraging Machine Learning and Artificial Intelligence for Learning Programs

As machine learning and AI is sweeping across various businesses and industries, learning and development is also affected. L&D has to stay abreast of the latest approaches and methodologies of AI and incorporate it into learning strategies efficiently. During this session, we’ll cover:

  • Developing the skills to understand and apply AI to learning programs
  • Understanding the data collected to develop key insights and drive business value
  • Using the latest AI technology and techniques to drive learning performance
  • Creating customized learning initiatives using AI-driven analysis
  • Practical tips for selecting AI solutions that deliver ROI

Nicole Jensen

Vice President, Learning & Development, CI Investments

2:10 pm

Networking break

2:20 pm

Networking coffee break

2:40 pm

Panel: Enhancing learning through technology

Technology continues to transform the way we learn. Employers now have access to many learning and development tech solutions, from enterprise-level platforms to agile and personalized mobile apps. Which tech solution is right for your workforce?

  • Aligning your technology platforms with your strategy and culture
  • Evaluating new tech: artificial intelligence, augmented reality and virtual reality
  • Incorporating gamification strategies to enhance employee engagement
  • Ensuring your learning platform selection provides a positive return on investment
  • Analyzing current trends and the best learning platform for your organization


Kelly Smyth

Talent and Organizational Development Manager, IAMGOLD


Don Jones

Founder & President, Experience It

Dr. Melanie Peacock

Associate Professor, Mount Royal University and Owner, Double M Training and Consulting

John Peebles

CEO, Administrate

2:50 pm

Learning Beyond the Classroom: Micro & Mobile Learning

With our fast-paced lifestyles, telecommuters and employees spread across multiple offices globally, classroom learning is fast becoming an outdated model. The capability of mobile learning to bridge this gap makes it the easiest way to modernise staff training, whilst also facilitating the use of microlearning as part of an L&D strategy. In this session we will discuss:

  • Strategies for adopting micro and mobile learning that is scalable and agile
  • Using mobile platforms to build creative content
  • Understanding measuring tools, technologies and techniques to capture learner’s digital journeys
  • Building a microlearning strategy to target critical employee skill sets and meet business priorities

Carol Leaman

CEO, Axonify

Alan Richardson

Vice President, Learning & Development, RBC

3:20 pm

Delivering Content Through Personalized Learning

Technology is leading us to the truly personal learning environment, however it’s still up to L&D to deliver the right mix of learning types to meet individual needs. During this session we will discuss how to adequately integrate personalized learning into L&D programs.

  • Understanding an actionable vision of personalized, role-based learning while remaining cost-effective
  • Selecting the right technology to support a personalized learning program
  • Establishing a competency framework within a L&D strategy

Helen Peng

Vice President, Talent Acquisition and Development, Sun Life Financial

3:25 pm

Learning in 2021 and beyond: Being bold in exceptional times

The global pandemic has shown how quickly things can shift, almost overnight. Technology is fuelling new ways of working, collaborating and learning. These exceptional times have given us an opportunity to reimagine everything we do.

  • Understanding the L&D function as a business-critical priority for building the workforce of the future
  • Delivering timely and measurable L&D initiatives that align to the organization’s goal
  • Succession planning for a diverse workforce
  • Preparing for the next generation of the workforce and the gig economy
  • Creating a culture of lifelong learning beyond the classroom

Gina Jeneroux

Chief Learning Officer, BMO Financial Group

3:50 pm

Closing Keynote: The Future Starts Now

Advances in automation, big data and the Internet of Things are changing how we work and redefining the skills required for success. Building future-focused skills is no longer a “nice-to-have”; it’s a business imperative. Learning & Development plays a critical role in this transformation – and to drive real results, we need to start by transforming ourselves.

In this session, Gina Jeneroux, Chief Learning Officer at BMO Financial Group, will share insights on the future of work and learning, and the bold steps BMO is taking to reimagine learning and skills for the future.

Gina Jeneroux

Chief Learning Officer, BMO Financial Group 

3:50 pm

Closing keynote: Culture 2021: Building a foundation of trust

If the past twelve months have taught us anything, it is that the future of work is impossible to predict. With continued change being an expectation rather than an exception, never before has it been more important to build rock-solid teams that are rooted in recognition, appreciation, and most importantly trust. In this engaging, insightful, and takeaway-filled closing keynote, Eric Termuende shares how a better understanding of how we use our time, connect with our people, and how tying recognition back to our values builds a deeper sense of trust across our team. While the future is anything but certain, the actions we take today are sure to prepare us for whatever the world throws our way.

  • It all starts with TRUST - How to build it, where a stronger foundation resides, and how to access it
  • The three golden rules of recognition
  • The research-backed correlation between recognition and engagement
  • Where culture lives in the pandemic and what you can do about it

Brie Harvey

Employee Engagement Evangelist, Achievers

Eric Termuende

Co-Founder, NoW of Work

4:20 pm

Closing remarks

4:30 pm

Conference concludes

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